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Old 11-19-2020, 09:09 AM   #1
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Kwikee Step problem and how to access the step motor

Hello All. I have a Class C, 2018 Redhawk 26XD and the mechanical steps stopped working (they're in the "IN" position). They're Kwikee Platnum Series steps. I can hear a small Click down near the magnetic door open-close switch, so I think that part works. The door light works so power is getting into the area. With a wrench, I've tapped the gear box on the motor casing so I don't think the bushings are sticking. The ground wire looks good. Next to check is the motor (no noise coming from the motor), and here's my problem: the steps cover the motor and make it next to impossible to remove the motor. Anybody know a way to manually move the step out of the way. I'm not able to pull them open. Thanks in advance, John
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Old 11-19-2020, 09:32 AM   #2
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I would first disconnect the power to the motor (unplug it at one of the connectors). From underneath you should see a pin with a cotter pin holding the curved arm to the steps. Remove the cotter pin and pin and the steps should easily move to the down position giving you access to the motor.
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Old 11-19-2020, 12:16 PM   #3
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Thanks Warmrock. I'll give that a try.
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Old 11-19-2020, 05:54 PM   #4
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That's also a good way to determine if the steps need lubrication, if the steps don't move easily with the pin removed, it's time to lubricate!
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Old 11-20-2020, 07:14 PM   #5
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I have learned that it is impossible to confirm that a ground connection is good based on how it looks. I have wasted countless hours chasing other things until I finally came back and disconnected, cleaned, and reconnected the relevant ground connections. It's something to try very early in any electrical troubleshooting effort. I hope this is of some help for resolution of your step problem and other electrical issues in the future.
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Old 11-20-2020, 07:33 PM   #6
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Many good youtube videos on this.
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Old 11-21-2020, 02:16 PM   #7
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If you pull pin you need a block or something to hold them out.
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Old 11-21-2020, 07:48 PM   #8
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If it is like mine the motor is a ford power window motor that is way overloaded unless everything is perfectly aligned and lubricated. You will probably get plenty of practice in replacing it. You can take the pin mentioned above out or you can, with some difficulty and the proper tools, get the three bolts mounting the lever arm to the motor casing out so the steps can be dropped.
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