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05-29-2015, 01:47 PM
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#1
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Registered User
Monaco Owners Club
Join Date: Jan 2011
Posts: 949
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Michelin Advantage Customers Alert
A fellow Beaver Patriot Thunder owner in the DFW metro area has sustained damage as the result of an installation done by TCi of Fort Worth. The shop dragged his Accu-Shield covered wheels across concrete permanently damaging them. Further, he found a flat several days after installation, possibly that tire is ruined as well.
Owners who are considering using TCi for tire replacement might consider waiting until the company resolves problems associated with RV tire installation. Both aesthetics and safety are at stake.
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05-29-2015, 02:06 PM
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#2
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Senior Member
Join Date: Nov 2008
Location: Cosby, Tn
Posts: 6,587
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Quote:
Originally Posted by RVNeophytes2
A fellow Beaver Patriot Thunder owner in the DFW metro area has sustained damage as the result of an installation done by TCi of Fort Worth. The shop dragged his Accu-Shield covered wheels across concrete permanently damaging them. Further, he found a flat several days after installation, possibly that tire is ruined as well.
Owners who are considering using TCi for tire replacement might consider waiting until the company resolves problems associated with RV tire installation. Both aesthetics and safety are at stake. |
I think what you friend experienced was very poor service at a particular location. TCI has lots of locations and the experience I had with one in Fort Myers, FL was professional and the service level was good. That being said, each of these locations is a profit center and the manager has wide latitude.
I would be surprised if there is any company wide discussion going on at TCI concerning RVs. As most of us have come to realize, the major customer base for these service providers is the trucking industry.
Steve Ownby
Full time since '07
__________________
Steve Ownby
Full time since 2007
2003 Monaco Signature
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05-29-2015, 05:47 PM
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#3
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Senior Member
Join Date: Jun 2012
Location: AB
Posts: 7,587
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Quote:
Originally Posted by Steve Ownby
I think what you friend experienced was very poor service at a particular location. TCI has lots of locations and the experience I had with one in Fort Myers, FL was professional and the service level was good. That being said, each of these locations is a profit center and the manager has wide latitude.
I would be surprised if there is any company wide discussion going on at TCI concerning RVs. As most of us have come to realize, the major customer base for these service providers is the trucking industry.
Steve Ownby
Full time since '07
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Very well put Steve, too often poor service by one store paints the entire company on these forums.
__________________
2019 Unity LTV CB, pushed by a 2013 Honda CRV, BlueOx Baseplate, Aventa Bar & Patriot Brake
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05-29-2015, 09:36 PM
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#4
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Senior Member
Country Coach Owners Club
Join Date: Dec 2010
Posts: 7,072
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I am wondering why the title is "Michelin Advantage Customers Alert".
Sounds like a complaint against a specific store than the Michelin Advantage program.
__________________
Don
2002 Country Coach Intrigue
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05-29-2015, 09:56 PM
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#5
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Senior Member
Fleetwood Owners Club Ford Super Duty Owner
Join Date: Jun 2012
Location: SoCal
Posts: 15,749
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Quote:
Originally Posted by dons2346
I am wondering why the title is "Michelin Advantage Customers Alert".
Sounds like a complaint against a specific store than the Michelin Advantage program.
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Me too.
__________________
Vince and Susan
2011 Tiffin Phaeton 40QTH (Cummins ISC/Freightliner)
Flat towing a modified 2005 Jeep (Rubicon Wrangler)
Previously a 2002 Fleetwood Pace Arrow 37A and a 1995 Safari Trek 2830.
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05-30-2015, 09:39 AM
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#6
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Senior Member
Winnebago Owners Club Pond Piggies Club Appalachian Campers Mid Atlantic Campers
Join Date: Dec 2002
Location: Sarver, PA/Crystal River, FL/Shelocta, PA
Posts: 4,671
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IMHO, this should e titled a " TCi of Fort Worth" alert. Rather than flame the FMCA Michelin Advantage benefit.
__________________
Sarver, PA/Crystal River, FL/Shelocta, PA · FMCA 335149 · W3TLN 2005 Suncruiser 38R · W24, no chassis mods needed · 2013 Honda Accord EX-L · 2008 Honda Odyssey EX-L
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