Nexus RV: The Stars Are Lining Up Nicely.
The wife and I have made the decision to order the Nexus 23P Class C in the new year. After a couple months of doing our homework on most Class C's and B+, the stars are lining up quite nicely for the Nexus product.
Keep in mind we are new to the RV world and it's been quite the learning curve while trying to evaluate certain models without seeing one in real.
Every time we had a concern about the Nexus product, there seemed to be a positive answer for it. Especially the 'direct factory' customer service. But after a few phone calls to Nexus (Karen), we were assured that we will be well looked after for years to come with their product. How so? They are still in the process in setting up a 3rd party service network throughout North America...and will make sure we will have one available here in Calgary Alberta. After reading a few reviews, so far so good. Customers seem to be very satisfied with the process.
The other day Karen (our sales rep), made a comment on how Nexus is a family. After a few visits to our local RV dealerships here, her statement hit home. The dealership experience so far has been gawd awful. Each time were given the 'used salesman' bullcrap. It felt like all they cared about was their commission for a quick sale that included outdated or skewed information on the competitors and our concerns. And one thing that annoyed us is the tactic of intimidation...if you dont buy from us...yada yada yada. Before we dived in and seriously researched Nexus, I was already dreading the day of going to a dealership to buy one due to this sick feeling. But Nexus gave hope and got us realizing that a relationship with the RV company is just as important in choosing a MH.
The deciding factor on choosing Nexus was that our 10% down payment is fully refundable (other info disclaims otherwise). We felt it was a huge risk flying down on our own expense and leaving money on the table if we decide to change our mind. Well Karen assured that wont be the case since the customer makes the commitment to travel and Nexus will match such commitment.
The Nexus product itself became a no-brainier. Structural integrity and quality for the buck made it an easy attraction. The eye-candy is well rounded, where everything looks functional without inferior shortcuts. Sure it's not a luxury class...but we want everything to be nice. And since it's factory direct, customizing a Nexus is an option. Example...when I saw the 2 compartment storage on the foot of the cab bunk, I asked if it is possible to fabricate a secure and single compartment to store a couple hunting rifles. No problem!
There is more to be said about the decision process, but these factors were our main concerns. And for us to travel across the continent speaks volumes. Nexus business model is worth it and in a sense exposes what is wrong the with RV industry? Sure we are RV noobs, but this isnt our first rodeo in purchasing and investing in wheels. In the ideal world, visiting local RV dealerships would be a positive experience to build relationships with a quality product....and there would be no need to factory direct.
With this said, the wife and I are already planning a 10 day trip down to the States next April when the weather warms up to visit the plant and hopefully pick up our new Nexus if the stars stay lined up haha. It's a 3.5 hour direct flight from here (Calgary) to Chicago with the small dogs.
We are finally getting excited about being a MH owner.