The leveling control panel for my 18 year old RV got to the point where it wasn't possible to properly raise/lower the jacks. I could use the side levelers, but the front/back controls were whacky and sometimes would work, other times not. Real problem when you want to raise the jacks and leave...
I was looking around for replacement control panels and other options, found a thread on IRV2 mentioning how to desolder the micro switches, put new ones in, that one can purchase the Lexan cover separately (still). Although capable of doing all that, it's not my preferred option.
The controllers themselves are not readily available, seem to be very part specific, etc. So I went to the HWH web site and they have a
support form to fill out.
I filled it out one morning and *that afternoon* I got a call back from them asking a few questions and offering the option of them fixing it. I decided to let them fix it as they verify it's working before shipping it back, etc.
A week or so later, I got the controller back with a new Lexan cover and all the micro switches working properly. Cost was just a little over $100 which to me was totally reasonable (in fact, it was mostly labor, not parts).
I read a lot of complaints about lack of support from some companies, etc., but HWH certainly came through on this issue.
Linear Mode
