Community Forums

Entegrah · 08-16-2020, 09:37 PM

I’ve owned a 2019 Entegra Vision 31R Class A gas Motorhome for a few months and 5,000 miles (I love it).

One of the overhead ACs (Coleman Mach 1 PS) has gone out with a cracked refrigerant line and the electric retractable steps do not consistently work.

I’m debating on whether I should live with these issues until the fall or take it in for service now.

If I take it in now it could be months before I see it again (I think):
- a week to get it diagnosed
- a week to deal with the extended warranty company who won’t cover the cost of the AC repair since it’s refrigerant leak due to a break in the line
- several weeks waiting for a new AC unit since most AC units seem to be out of stock likely due to COVID

My dealer is an hour away so I can’t easily get it whenever I want.

Should I just wait until the fall?

Thanks!

GCSuper · 08-17-2020, 01:35 PM

Quote:

Originally Posted by Entegrah

I’ve owned a 2019 Entegra Vision 31R Class A gas Motorhome for a few months and 5,000 miles (I love it).

One of the overhead ACs (Coleman Mach 1 PS) has gone out with a cracked refrigerant line and the electric retractable steps do not consistently work.

I’m debating on whether I should live with these issues until the fall or take it in for service now.

If I take it in now it could be months before I see it again (I think):
- a week to get it diagnosed
- a week to deal with the extended warranty company who won’t cover the cost of the AC repair since it’s refrigerant leak due to a break in the line
- several weeks waiting for a new AC unit since most AC units seem to be out of stock likely due to COVID

My dealer is an hour away so I can’t easily get it whenever I want.

Should I just wait until the fall?

Thanks!

That's entirely up to you. Have you called the dealer ? Do you have an upcoming trip where you need the coach ? Is it under warranty ?
Call can be a busy time as summer users bring they're coaches in for repairs and snowbirds prepare for winter trips.

Entegrah · 08-17-2020, 08:23 PM

I finally got a hold of the dealer service rep. 10 days from drop off to diagnosis. A week or so from diagnosis to extended warranty work. And then who knows how long for AC parts given current stock levels. They are able to get the work started just using pictures so win/win! I don't have to go a long period without the motorhome!

lllkrob · 08-17-2020, 09:42 PM

Quote:

Originally Posted by Entegrah

I finally got a hold of the dealer service rep. 10 days from drop off to diagnosis. A week or so from diagnosis to extended warranty work. And then who knows how long for AC parts given current stock levels. They are able to get the work started just using pictures so win/win! I don't have to go a long period without the motorhome!

Your 2019 coach should be under warranty still. Have you contacted Entegra and asked if you could have a local independant do the warranty repairs since no dealer is close? Your broken A/C line should be still under warranty by the manufacturer. It's time to make the manufacturer honor their warranty and extend some goodwill to a "loyal customer".

Ray,IN · 08-18-2020, 08:06 PM

Quote:

Originally Posted by lllkrob

Your 2019 coach should be under warranty still. Have you contacted Entegra and asked if you could have a local independant do the warranty repairs since no dealer is close? Your broken A/C line should be still under warranty by the manufacturer. It's time to make the manufacturer honor their warranty and extend some goodwill to a "loyal customer".

You said it first!

Entegrah · 08-18-2020, 11:53 PM

I bought it used so no original warranty but I bought an extended warranty. I’ll find out soon if they will cover the failure

tommar · 08-21-2020, 09:42 PM

I thought a manufacturer warranty (i.e. Entegra) is fully transerrable! Until the warranty runs out from the original date of purchase.

Roadfrog · 08-23-2020, 08:13 AM

Quote:

Originally Posted by tommar

I thought a manufacturer warranty (i.e. Entegra) is fully transerrable! Until the warranty runs out from the original date of purchase.

Indeed. No question.

Entegrah · 08-28-2020, 07:53 AM

No - it's not transferrable. I don't know if this is unique to my unit but that was made very clear during the purchase process. Perhaps a transferrable warranty would eat into the dealer's profits?

Good news is that the extended warranty service has agreed to cover the cost of the replacement of the A/C unit. Now finding an A/C unit is a different story. That may take months since they are in demand at the moment according to my service rep. Thanks for the feedback!