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Old 07-01-2018, 07:47 AM   #1
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Retracting stairs, not retracting

I have a 2010 Newmar Dutchstar. The outside stairs will not retract. I replaced the control module at a cost of $248.90 total. Did not work. Any ideas.
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Old 07-01-2018, 07:52 AM   #2
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There are three fuses, door switches and other items to check on a Kwikee stair system .
Lots to do before you buy parts.
Attached Files
File Type: pdf Kwikee troubleshooting.pdf (392.4 KB, 33 views)
File Type: pdf Kwikee door switches..pdf (1.43 MB, 21 views)
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Old 07-01-2018, 01:19 PM   #3
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Hi ! Welcome to IRV2! We're sure glad you joined the gang!

Hope Skip's info will help you!


Good luck, happy trails, and God bless!
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Old 07-02-2018, 10:55 AM   #4
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Dorry,


Check to see if the magnet is missing from the inside of your door. That triggers a switch to let the stairs know when to deploy and retract.



Hope this helps.
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Old 07-02-2018, 10:00 PM   #5
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Welcome to the forum. We are sorry that it took a problem for you to join us but we hope that you will stay engaged with us after you have a resolution.
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Old 07-03-2018, 09:29 AM   #6
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The alignment on the magnetic door switch is quite critical. If it gets a little bit off, the switch will not function.
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Old 07-08-2018, 08:00 AM   #7
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Quote:
Originally Posted by Skip426 View Post
There are three fuses, door switches and other items to check on a Kwikee stair system .
Lots to do before you buy parts.
We had to replace the plastic clutch part in the gear box. Now the stairs work perfectly. Thank you for your help!
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Old 07-08-2018, 08:04 AM   #8
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Quote:
Originally Posted by Dorry View Post
I have a 2010 Newmar Dutchstar. The outside stairs will not retract. I replaced the control module at a cost of $248.90 total. Did not work. Any ideas.
Thank you everyone for your ideas. We replaced the plastic parts in the gear box, the gear itself was still fine but we replaced it also. The stairs work fine now.
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Old 07-08-2018, 11:45 AM   #9
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Quote:
Originally Posted by Dorry View Post
Thank you everyone for your ideas. We replaced the plastic parts in the gear box, the gear itself was still fine but we replaced it also. The stairs work fine now.

Glad you solved your problem, and especially glad you posted your solution so others with similar issues have another place to look for help!
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