Community Forums

hoosierrun · 10-11-2016, 07:47 PM

I am one of Florida's toll road Sunpass users. This is the decal that you put on your windshield that deducts tolls from a prepaid account and it allows you to bypass the toll booths. I have one of these decals on both my motor home and my toad.

Just today, I was reviewing my account simply because it seemed like my credit card was replenishing my Sunpass account quite frequently and more than I expected. Sure enough, I see that between the two vehicles, I am getting billed for 6 axles. I called Sunpass and they looked at my account and agreed that I should only pay for 4 axles at each toll booth. The RF technology being used sees the motor home and toad together as a 4 axle vehicle, but it also picks up off the decal on the toad. I wonder how many people are getting ripped off and don't know it..... and this probably happens in other States that use E-Pass or Easy Pass (East coast states).

What they told me to do is to terminate the toad Sunpass while towing and re-activate it when not towing. It can be done online, but what a PITA. Now I'll likely be receiving toll violation notices on the toad.

**JohnRR** · 10-11-2016, 07:56 PM

It sounds like you are saying you have both passes exposed when you go past the sensors? EZ Pass provides a shielded envelope to store the toad pass in when in the towed mode.

sdennislee · 10-11-2016, 08:00 PM

I use the SunPass bar vs the stickers. It let's me move it from toad to RV when towing and then back. Eliminates the chance of being double charged. Just add both license plates numbers to your account.

Bar costs more at $20 vs stickers at $5.00 but I can use it in any vehicle just by adding the license plate to my account.

phranc · 10-11-2016, 08:06 PM

Maybe tape cardboard over the sticker or aluminium foil . Then the scanner can't see the sticker .

krivanj · 10-11-2016, 08:15 PM

Mine did this on the Florida Turnpike two weeks ago, six axles instead of four. I only have the one portable Sunpass, so it only has that one to read. I sent an email since I discovered it on a weekend. Today I received an email saying they would refer it to the appropriate department. Since it obviously is happening to several people, we better be on the watch.

hoosierrun · 10-12-2016, 04:12 AM

Quote:

Originally Posted by phranc

Maybe tape cardboard over the sticker or aluminium foil . Then the scanner can't see the sticker .

Aluminum foil taped over the decal on the outside of the windshield might work.... and yes, this is the non-removable version that they were pushing a few years ago. I used to have the transferable electronic unit but it broke after a couple of years and I started getting violation notices. It is also expensive to replace these units. So far, the decal has been reliable.

hdzcar · 10-17-2016, 07:22 PM

D'oh!. Two Sunpasses equal wrong calculation of tolls. Remove the one on the toad.

angelbones · 10-19-2016, 08:33 PM

I set up my plate for Sunpass on the RV. Within a couple days of that, I went through a boothless toll. About 2-3 weeks later, I got a ticket for non-payment. I just assumed that I hadn't set it up beforehand, but when I checked the dates, I realized they screwed up. On top of that, my RV is a 2-axle, but they charged me for 3-axle. Makes me nervous for future tolls. Although, I'm not rolling over since I KNOW that I'm officially signed up. Like you said, however, I wonder how many people miss it. Or, how many people, like me, decide to just pay it so as to avoid the hassle. All I know, is that I will put up with the hassle of calling them til they get this right.

krivanj · 10-20-2016, 09:12 AM

I sent in the eform to let them know about their mistake. I received an automated response that they would investigate. Three weeks later I still am waiting. I called this week and they said it was through the investigation phase and was headed for a refund, should take one to three weeks.

Poptop · 10-24-2016, 04:25 PM

Don't know how Florida counts axles but if you have duel wheels as MHs have, on the toll ways from IL to NY they count that as two axles. making a total of three for the MH. I complained but still ended up paying.

Major96 · 10-26-2016, 08:21 PM

If sticker is affixed to TOAD will Sun Pass read it or will I have to put one on MH ?

hoosierrun · 10-29-2016, 07:26 PM

If you just have a sticker on the toad, it will be read and you will be charged for 2 axles. However, the motor home will not be recorded and you will likely get billed under the toll-by-plate method which costs more.