Today I heard back from Steve Stander, "Executive Referrals Manager" from FCA.
As indicated previously, I had written to Mike Manley, FCA CEO, about the Grand Cherokee "Death Wobble" issue. After doing so, I was promptly contacted by Mr. Stander via telephone. I had a lengthy phone conversation with Mr. Stander. Mr. Stander indicated that he would investigate within FCA to determine what was known about the issue and then report back to me as to possible corrective action by FCA (see my earlier post, above).
In a message to me this morning, Mr. Stander acknowledged that FCA is aware of the "Death Wobble" issue with Grand Cherokees (though he stated that FCA believes it is an 'isolated' issue limited to 'towing conditions at slow speed with sharp turns' and will involve only a limited number of vehicles). Most importantly, he stated that FCA is in fact in the process of working on a specific solution for impacted Grand Cherokee owners.
He said that he believed the probable fix would be something along the lines of what was designed for affected Cherokee vehicles. He indicated that he expected it would involve both a software upgrade and wiring harness for impacted Grand Cherokee vehicles.
After getting this info, I left a follow up message for Mr. Stander asking: (1) whether the problem as diagnosed by FCA is as we have described on our iRV2 Forum here (i.e., the change in the power steering system beginning in model year 2016 with the new EPS design change); (2) when he believed the fix would be available for impacted GC owners; and (3) whether the software upgrade and wiring harness would be made available to affected GC owners by FCA without charge.
I got an email response from Mr. Stander advising that he was not certain when the fix would be ready for affected GC owners but that FCA was hoping to 'target it' for availability early this upcoming summer. He did not address the other aspects of my inquiry.
Bottom line here: Looks like FCA acknowledges the "Death Wobble" issue vis-a-vis Grand Cherokee vehicles; they are working on a solution similar to what has already played out with Cherokees; the likely solution will most probably involve a software upgrade and a wiring harness; FCA is targeting the availability of the solution sometime this year near early summer; it is not clear whether FCA will make the anticipated GC fix available to affected GC owners free of charge.
Hopefully, this will provide some level of explanation for those out there who are looking for FCA's acknowledgment of the problem and estimated date for a fix. Not having followed the process of all that transpired with the Cherokee "Death Wobble" solution, I cannot speak to the expected reliability of the estimate for the Grand Cherokee fix given to me by Mr. Stander -- but it now looks like a fix is officially in the pipeline at FCA.
And now we are at least on record directly with FCA CEO Mike Manley on this issue. Should it be necessary to get back in touch with Mr. Stander as time passes (if no response is forthcoming by early summer), there can be no doubt that FCA will clearly know about the issue and won't be able to deny that. We won't have to reinvent the wheel; we will only have to beat the bushes to speed up getting the fix out to affected GC owners.
Hope this helps.