That looks like the correct baseplate. What is missing is the connection to the steel bumper. See the attached photo. The missing parts are shown in the circled red area. Looks like 3 bolts, nut and 2 washers and a plate (6). That should have been done on both towers. You got a very bad install. If it were mine I would go back to the installer and ask for your repair costs.
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Jim and Shelia
2017 Tiffin Allegro RED 37PA
2018 Chevy Equinox
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