Quote:
Originally Posted by b1rider
I have always used Roadmaster products - Falcon Tow Bar and Baseplate. I waited for over a year to save up to buy the new Nighthawk. I received it yesterday and today I went to test fit it and make sure it everything works.
I was not able to slide the tow bar into my receiver!!! I actually took a piece of wood and tried to bang it on hoping to free up what might be binding and not letting it slide in. I stopped before getting it all the way in since I knew I wouldn't be able to pull it out. I have a Roadmaster 8" drop so that is what I was trying to make it fit in. I ended up having to bring both pieces (towbar and 8" drop receiver) home so I could bang the receiver off. I also have a Roadmaster 6" drop and same thing, it wouldn't fit. It's a darn good thing I wasn't headed out on a trip today! 
I lubed the receiver up and used a file to smooth out the inside of the receiver as best as possible but it still had to be banged in with a sledge hammer. I really didn't want to take a grinder to the new tow bar but that looks like that is what I am going to have to do in order to use it. What a shame and bad on you Roadmaster. You should be test fitting these before shipping out to the customer. I have a call into Roadmaster but it's Saturday so I will have to wait until Monday to hear what they say.
The reason I tell you all this is be sure to test fit yours and don't wait until the day of departure to use your new Nighthawk or any other tow bar.
Guess what's my new tool to RV......a sledge hammer |
I wanted to give an update to my tow bar situation.
Roadmaster has really stepped up!! I returned the tow bar to Roadmaster and they have tested it on all of their test units and it fits without any problems. I was afraid this would happen. I started thinking what could I be doing wrong. It's not rocket science to slide a tow bar into a receiver, I've been doing this the past two years with my Falcon 2.
We were stumped as what to do next so I told them to just return it to me. They had asked for pics of my receiver, a Roadmaster 6 and 8 inch High Low receiver. They checked my pics and nothing found.
I then received an email from Brian at Roadmaster he was going to send me a High Low receiver he had used to test mine that he knew would work and asked me to return my High Low in exchange. What a great idea! Now I knew I was going to have something I knew would work. I haven't received the NIghthawk as of today but when I do, I'm going to retry my 6 inch receiver again and will be returning my 8 inch.
How that's customer service! Thanks Roadmaster, you saved the day and a customer.
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