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Sorry you had a bad experience with Blue Ox. One week ago I had a Blue Ox base plate installed on my 2018 Ford Fiesta and it went smooth. It took 4 days but the reason for the long time was due to the shortage of employees as they were just coming back from the Coronavirus shutdown. I used the Patriot 2 braking unit, the Alpha 2 tow bar and the Demco wiring unit. I looked at three major tow systems; I was going to go with the either one. I favored the Demco because of the base plate install was less intrusive than the others. However, the big reason I selected the Blue Ox was the installer had high marks and experience employees with the Blue Ox and they were referenced by the manufacturer. Plus the just finished a Ford Fiesta. Unfortunately the others did not have an installer in my area. When I had levelers put on my motorhome I drove 1100 miles to get to the installer, but with the coronavirus now that was not an option, I needed an installer close. I had determined either Roadmaster, Demco or Blue Ox would work with Demco having the easiest base plate to install. My suggestion is to find the installer and go with the one they know how to install the unit. Putting a tow bar on the Fiesta is not as easy as putting one on the Jeep. The base plate instructions require removing the entire front fender, head lights, grill, water bottle, wires, and the internal bumper. I would not truss this to anyone. One other item the modification is so extensive is that auto insurance looks at is as a custom modification. The advantage of the Demco is the tabs come out on the lower grill of the Fiesta. The Roadmaster and Blue Ox the tabs come out in the top grill. However, it is not that noticeable. Hope this helps.
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