Community Forums

DBecker57 · 07-16-2014, 10:48 PM

I would demand new.

DBecker57 · 07-16-2014, 10:55 PM

My 2000 with issues is looking better all the time.

anotherone · 07-17-2014, 07:24 AM

Quote:

Originally Posted by DBecker57

I would demand new.

oh please ! Obviously they will laugh , this doesnt happen in the real world and certainly not with thor. They will say bring it to the factory and they will fix it. They do not dish out replacement coaches no matter how extreme the issue is. Their out is they will repair it at their facility and its your responsibility to get it there. You can demand until your blue in the face

Hat-Trick · 07-17-2014, 08:05 AM

No chance of them replacing the coach or taking it back. Suing them is a no go as the best one can do, if successful, is get the purchase price back. Deduct from that the 30% + in legal fees.

So far, both the dealer & Thor seem to want to make things right.

We'll see.

halla · 07-17-2014, 08:20 AM

We just have to remain positive that everyone will do the right thing. Thor didn't get to be the largest RV builder in the US by screwing people over. It is just going to take time to get it all fixed. If not I trade ours in and live and learn.

anotherone · 07-17-2014, 08:35 AM

Quote:

Originally Posted by halla

We just have to remain positive that everyone will do the right thing. Thor didn't get to be the largest RV builder in the US by screwing people over. It is just going to take time to get it all fixed. If not I trade ours in and live and learn.

they got to be the biggest by buying all the manufacturers that went under. Not a secret.

chawkins99 · 07-17-2014, 09:57 AM

I was wandering around our local Camping World this weekend. They have a couple of Tuscanys I wanted to see but they also had several others including a Palazzo and several Ace models.
My wife made a comment on the build quality (and she's not normally that attentive)

There were numerous examples of poor quality including door hinges ripped out and trim missing.
I really didn't see anything bad in the 2 x Tuscany coaches we looked in so don't know if the problem is specific to the 'entry' level coaches. Or maybe I was just distracted by the glare. Oooh, shiny!

RULazy2 · 07-17-2014, 10:17 AM

Hey all, I have been reading this post and shaking my head a bit. I am sorry for all your difficulties. If I may suggest something...I had a very similar issue with Thor. I fought with them for almost a year and ultimately it led to me dumping the MH and buying my current one. I had some success with getting them to pay 3 months payments because it was in the shop for 94 days. I had to call, email and write them. Read your warranty and make sure you word your conversations very carefully. On day 21 of it being down I called, emailed and wrote indicating I wished to get Thor involved directly (because it says you have to). After an additional 30 days, I began asking for compensation. Ultimately I was very successful, but it took a lot of phone calls, eventually ending up with me dealing with the Director of Customer Service directly. Please note also that your warranty (if it is the same as my 2014 Thor product) states if there are two or more repairs required [unsure of the actual wording here] within the warranty period you should get Thor involved personally. There is a member in the Thor owners section who successfully got a replacement coach for his Palazzo, so I know it can be done, but wow is it a pain in the butt. Hope it helps, and sorry again for your problems.

Hat-Trick · 07-21-2014, 09:00 AM

Just an update.

The local (60 miles away) Ford dealer found I had a bad fuel pump & replaced it. Hopefully, that will cure the engine dying problem. Will pick the rig up today.

Tim at Thor is arranging to get me into the shop at Elkhart by the end of July. That way they can have it for the month of August - if necessary. The cab will have to be repainted after things are lined up. They will also deal with all the other problems I've found.

Hopefully, all will be ready for a big trip out west in September. Fingers crossed.

I must say that both General RV & Thor have been very responsive.

halla · 07-21-2014, 09:59 AM

Thats good news. Our slide room parts just came in. Taking it back to General RV tonight to have it fixed. I will let you know how it works out.

Good luck.

Mekanic · 07-21-2014, 10:44 AM

Quote:

Originally Posted by Hat-Trick

I'm going for 2 more years on the warranty & reimbursement for payments I'm making on the rig while it's down.

My wife did some research & found that Michigan's lemon law doesn't apply to motor homes.

WOW I just read the whole thread.

Sounds like yours is a rolling Fire hazard.
be careful.

Hat-Trick · 07-21-2014, 07:32 PM

Quote:

Originally Posted by halla

Thats good news. Our slide room parts just came in. Taking it back to General RV tonight to have it fixed. I will let you know how it works out.

Good luck.

And to you.

Hat-Trick · 07-28-2014, 05:56 PM

Another update.

The 2 "dead on the side of the road" issues were solved with a new fuel pump installed by Ford dealer # 2 after # 1 missed it.

I drove the rig down to Thor in Elkhart yesterday to get the rest of the issues dealt with. They provided me with a rental car to get me home & will reimburse me for fuel costs for the trip.

My contact at Thor pulled some strings to jump me to the head of the line at the repair facility.

They sure seem to want to do the right thing.

halla · 07-28-2014, 05:58 PM

Nice. Slide out is being fixed as we speak, pick it up this saturday. Waiting for a call back from Thor on our requests.

2014 Thor 33sw Fourwinds, built twice.