Free 7 Day Trial RV GPS App RV Trip Planner Campground Reviews RV Maintenance Free 7 Day Trial ×
RV Trip Planning Discussions

Go Back   iRV2 Forums > MOTORHOME FORUMS > Class C Motorhome Discussions
Click Here to Login
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Reply
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
 
Thread Tools Search this Thread Display Modes
 
Old 06-05-2020, 12:42 AM   #1
Junior Member
 
Join Date: May 2020
Posts: 19
Warranty service

Have any of you had good luck getting warranty
(or non warranty) work done at a dealer other than where you purchased? Is it like car dealerships where it doesn't really matter where you bought?
Dave__C is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 06-05-2020, 08:13 AM   #2
Member
 
OnNTwo's Avatar
 
Join Date: Mar 2011
Posts: 31
I have tried with 3 motorhomes over 11 years and was successful only once with Tiffin. Winnebago and Thor refused.
OnNTwo is offline   Reply With Quote
Old 06-05-2020, 08:30 AM   #3
Senior Member
 
CC38EL's Avatar
 
Join Date: Aug 2002
Location: same
Posts: 540
Have had RVs for over 30 years and it amazed me at how the sales people always said 'warranty coverage nationwide'.

What they meant is....'yes, you have warranty coverage nationwide AFTER we work on those that bought from us'. I've gone from 'next week' to 'next year' in the same conversation when scheduling warranty service.

One thing I try to do is contact the manufacturer for assistance. That ties in to the dealer where I'm trying to get service. Sometime it helps.

Its definitely not like auto dealers. Just my .02 worth.
__________________
Jim
2019 Coachmen Mirada Select 37LS
CC38EL is offline   Reply With Quote
Old 06-05-2020, 08:45 AM   #4
Senior Member
 
happy2rv's Avatar
 
Forest River Owners Club
Join Date: Apr 2005
Posts: 418
Most RV dealerships aren't happy about servicing units sold elsewhere. The most unprofessional cussing, screaming, tantrum I've ever seen is when we first purchased our Bounder and had a roof leak. We bought it a dealer about a 12 hour drive away, mainly because our local Fleetwood dealer didn't handle Bounders. When we discovered the leak, I called the service department at our local dealership and they made an appointment. When I showed up for that appointment, the service manager had a come apart right there in front of me screaming at his staff as to why they would allowed me to schedule an appointment ahead of "their" customers. They finally did at least work on the roof leak, but didn't address some smaller warranty issues that I had to take it back to the dealer I bought it from for.

Warranty and service work is kind of hit or miss at a lot of dealerships, even for units purchased there. Search through the forums for tales of people who've had their RV at the dealership for repairs for weeks or months at a time.

Independent RV repair shops or mobile techs are probably the most responsive because service IS their business.

Once we had such a warm welcome at the local dealership and I got most of the initial issues resolved, we found a local independent shop that Fleetwood approved to perform warranty work. Not sure if they still do that, but it's worth checking.
Also worth noting that most coach warranties are of somewhat limited value. There's no such thing as a "bumper to bumper" warranty on an RV. Most new coaches are covered for "manufacturer defects" for 12 months. Engine and drive train are usually covered longer, but many dealerships don't do that type of work anyway. A lot of them will refer you to a truck shop for engine and transmission issues.
__________________
Current RV Information: 2018 Forrest River Salem Hemisphere 282RK
Previous RVs: 2004 Fleetwood Bounder 32W; 1999 Four Winds Five Thousand 21RB; 1986 Allegro Bay 27'
happy2rv is offline   Reply With Quote
Old 06-05-2020, 08:56 AM   #5
Senior Member
 
Join Date: Feb 2013
Location: Sedona, AZ
Posts: 2,532
As has been said, some dealers won't service you and some will put you last in line. But honestly, in 6 years of RVing and 80,000 miles coast to coast, I have found many dealers that were perfectly nice about servicing us with no prejudice because we and our rig were strangers. Have I just been lucky?
__________________
Shell Bleiweiss
2014 1/2 Thor Challenger 37KT
Sedona, AZ
sbleiweiss is offline   Reply With Quote
Old 06-05-2020, 10:33 PM   #6
Junior Member
 
Join Date: May 2020
Posts: 19
Thanks all. Despite the scary responses, we went ahead with a purchase today from a dealer that's not exactly local, but at least not too far. It's a 2 hour drive when there's no traffic (like now during the Covid crisis). I guess we'll find out how the local dealer treats us before too long. I asked the deal we bought from about this and they admitted that people who didn't buy from them will go to the back of the line. And the way he said it made me think they will then keep getting bumped by the local customers that come in while they're in the queue.
Dave__C is offline   Reply With Quote
Reply

Tags
service, warranty



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Any Experience with "ACC Warranty Group" for Extended Warranty? bdaball iRV2.com General Discussion 47 06-10-2016 11:34 AM
go rv warranty vs acc warranty ?? Long Island Mac Class A Motorhome Discussions 2 06-20-2012 11:19 PM
National Warranty of Florida Extended warranty IamGadget iRV2.com General Discussion 1 03-07-2010 07:44 AM
Replacing OEM warranty with Extended Warranty Robin_M Monaco Owner's Forum 0 06-14-2009 03:30 PM
Opinion on"WARRANTY EXPERTS" Extended Warranty Retired Enforcer iRV2.com General Discussion 6 11-13-2008 03:33 AM

» Featured Campgrounds

Reviews provided by


All times are GMT -6. The time now is 07:45 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2021, vBulletin Solutions, Inc.