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-   -   2014 Cherokee bad ride dingy (https://www.irv2.com/forums/f85/2014-cherokee-bad-ride-dingy-186152.html)

judgebobk 12-11-2013 02:38 PM

2014 Cherokee bad ride dingy
 
I recently purchased a 2014 Jeep Cherokee Limited with the Active Drive II suspension to use as a dingy. This suspension was the only one that can be used for flat towing. After the first hundred miles I was ready to get rid of the vehicle. I was not aware when I ordered the car it comes with a "OFF ROAD" suspension which produces an incredibly rough ride for my 66 year old body. Speaking to Jeep produced a series of comments that it was my fault and I should have test driven the vehicle. Here is a $40,000 luxury SUV aimed as a tow vehicle for the RV Boomers and it has an Off Road suspension?
My advice is pass on this car unless you want a very rough ride. The car is amazing in many other ways but the ride diminishes any benefit from the electronics or appearance. :mad:

JMonroe 12-11-2013 02:44 PM

Just curious as to what you are comparing it to. What was your last toad?

logansrun 12-11-2013 02:45 PM

Thanks for the update....looking at buying one, but sure don't want a rock wagon!!!!

pagosajoe 12-11-2013 02:46 PM

The Up Country/Off Road suspension has been an option at least since we bought our 1999 Jeep Grand Cherokee. Yup - we test drove it before we bought it when we lived in Alaska, and we owned it for over 10 years - I'm 68.

Are you admitting that you did NOT test drive a Jeep with that option before putting down the deposit, judgebobk? Sympathy may be hard to come by...I agree with Jeep.

And, welcome to IRV2

The Okie 12-11-2013 02:49 PM

Move up to the Grand Cherokee if you want something to tow and a fantastic ride. Our new 2014 provides a great ride and it didn't cost much more than your cherokee

SarahW 12-11-2013 02:49 PM

Quote:

Originally Posted by judgebobk (Post 1841203)
Speaking to Jeep produced a series of comments that it was my fault and I should have test driven the vehicle.

I believe I have isolated the problem. :laugh:

As for this being a vehicle "targeted for RV boomers," what makes you think so? Our Wrangler has the worst ride ever, but we knew that going in and love it anyway.

Sorry for your disappointment, but as you said...you should have taken that test drive.

RVThere 12-11-2013 02:52 PM

Do you have the Quadra-Lift system on the Jeep? It is supposed to have 5 settings so you can soften the ride from off road to normal.

rream 12-11-2013 04:54 PM

Posted on Good Sam also and I disagreed there too.

I took delivery 4 weeks ago of mine

Quite happy with the ride, I have 1500 miles on it now including a 500 mile round trip last week to Iowa.

ImagineIF 12-11-2013 05:13 PM

I had a 2011 JGC with the V-8, which I was inaccurately told was the only engine option for the transmission I needed for wheels down towing. I like the car, except for fuel mileage. The one thing I hated was that it had a surge when being lightly loaded or going up a hill. The regional service manager agreed it was a problem until they couldn't fix it. At that point it became normal operation. After 3 software updates in the course of a year and no fix I traded it in for a 2012 Ford Explorer. Better ride and much better fuel mileage.

judgebobk 12-12-2013 09:14 AM

Quote:

Originally Posted by nwokhunter (Post 1841225)
Move up to the Grand Cherokee if you want something to tow and a fantastic ride. Our new 2014 provides a great ride and it didn't cost much more than your cherokee

My wife did not want the larger car she opted for the Cherokee. The one we test drove was fine but had the Active Drive I Transmission. You are correct, it would not have been much more for the full size grand Cherokee.

judgebobk 12-12-2013 09:15 AM

Quote:

Originally Posted by rream (Post 1841332)
Posted on Good Sam also and I disagreed there too.

I took delivery 4 weeks ago of mine

Quite happy with the ride, I have 1500 miles on it now including a 500 mile round trip last week to Iowa.

Do you have the Active Drive I or II. On asphalt roads ours was fine but look out anywhere else.

judgebobk 12-12-2013 09:17 AM

Quote:

Originally Posted by RVThere (Post 1841228)
Do you have the Quadra-Lift system on the Jeep? It is supposed to have 5 settings so you can soften the ride from off road to normal.

This is not an option of the Cherokee maybe the Grand Cherokee.

MNAZMike 12-13-2013 12:30 PM

My understanding is Active Drive 1 is not "towable" 4 down.
I have been misinformed in the past!

MNAZMIKE

judgebobk 12-13-2013 12:42 PM

Quote:

Originally Posted by MNAZMike (Post 1843410)
My understanding is Active Drive 1 is not "towable" 4 down.
I have been misinformed in the past!

MNAZMIKE

There has been a lot of misinformation which is why I ended up with the off road suspension. Chrysler s response is to stick their head in the sand which is unfortunate because they are very close ti a really great quality product. They Active Drive I has a normal duty suspension.

SuperGewl 12-23-2013 06:15 AM

Yes the Active Drive I is NOT 4flat towable and yes it is for normal everyday driving. The Active Drive II is an Off Road suspension which will give you about an 1" more clearance and be a bit harsher. If you still want a Jeep then look into a used 2012 Liberty 4X4. Actually I have one I will sell you. It only has 9400 miles on it and I already have it setup for towing with the Roadmaster system. We can even trade if you are interested. :dance:

vsheetz 12-23-2013 10:27 AM

Lower the tire pressures. Makes a huge difference in the ride of the Wranglers I have had.

Consider a differing set of shock absorbers with a softer valving. Rancho 9000's are adjustable ride. Old Man EMU is another popular jeep shock with a good ride quality.

judgebobk 12-23-2013 12:25 PM

Quote:

Originally Posted by SuperGewl (Post 1855025)
Yes the Active Drive I is NOT 4flat towable and yes it is for normal everyday driving. The Active Drive II is an Off Road suspension which will give you about an 1" more clearance and be a bit harsher. If you still want a Jeep then look into a used 2012 Liberty 4X4. Actually I have one I will sell you. It only has 9400 miles on it and I already have it setup for towing with the Roadmaster system. We can even trade if you are interested. :dance:

Appreciate the offer but I do not think I will get another Jeep product with the way we have been treated by Chrysler. We just got a Demco plate for the car and Air Force One brake system.

judgebobk 12-23-2013 12:29 PM

Quote:

Originally Posted by vsheetz (Post 1855276)
Lower the tire pressures. Makes a huge difference in the ride of the Wranglers I have had.

Consider a differing set of shock absorbers with a softer valving. Rancho 9000's are adjustable ride. Old Man EMU is another popular jeep shock with a good ride quality.

Appreciate the advice. The problem is that Jeep has already told me that if I make any alterations to the car they will void the warranty. This is apparently their way of being helpful. Sadly at this point they are sticking to their guns. I really don't understand why they have the Trail Hawk and do this (off road suspension) to a Limited.

vsheetz 12-23-2013 12:37 PM

Quote:

Originally Posted by judgebobk (Post 1855379)
Appreciate the advice. The problem is that Jeep has already told me that if I make any alterations to the car they will void the warranty. This is apparently their way of being helpful. Sadly at this point they are sticking to their guns. I really don't understand why they have the Trail Hawk and do this (off road suspension) to a Limited.

I don't think you will find this is correct about the warranty, folks do much more extensive modifications to their under warranty Jeeps all the time with no warranty impact. Me included. And reducing tire pressure would have nothing to do with warranty coverage...

Sometimes my Jeep is in a shop for service the tires get set to 35 psi - soonest I drive away I know it... I drop them back to 28 psi and ride is much better, and no abnormal tire wear.

Luckiest Dreamer 12-23-2013 12:47 PM

Quote:

Originally Posted by judgebobk (Post 1841203)
I recently purchased a 2014 Jeep Cherokee Limited with the Active Drive II suspension to use as a dingy. This suspension was the only one that can be used for flat towing. After the first hundred miles I was ready to get rid of the vehicle. I was not aware when I ordered the car it comes with a "OFF ROAD" suspension which produces an incredibly rough ride for my 66 year old body. Speaking to Jeep produced a series of comments that it was my fault and I should have test driven the vehicle. Here is a $40,000 luxury SUV aimed as a tow vehicle for the RV Boomers and it has an Off Road suspension?
My advice is pass on this car unless you want a very rough ride. The car is amazing in many other ways but the ride diminishes any benefit from the electronics or appearance. :mad:

I have a friend that recently purchased a new Chevy. He soon found problems that he did not anticipate and went back to the dealer and was able to trade for another without any extra cost. Unless you have burned your bridges by making an bad impression with your dealer, I suspect they want a happy customer and may be able to help you out.

FIRE UP 12-23-2013 04:47 PM

Quote:

Originally Posted by Luckiest Dreamer (Post 1855394)
I have a friend that recently purchased a new Chevy. He soon found problems that he did not anticipate and went back to the dealer and was able to trade for another without any extra cost. Unless you have burned your bridges by making an bad impression with your dealer, I suspect they want a happy customer and may be able to help you out.

Assuming that a dealer will just take a vehicle back or, trade it for another vehicle in all reality is asking for the moon. I don't know what "problems" your friend ran into and, therefore the dealer worked with him but, I doubt "Not liking suspension" would be one of them. An example of a dealer or even the manufacturer taking a vehicle back shortly after sale would be the newer Ford Escapes. Many folks were quoted that certain models WERE flat towable and, it even said so in the drivers manual.

But, a few days to a month after they took possession of the Escapes, Ford came out with a notice that they WERE NOT FLAT TOWABLE. Well, guess who HAD to take the vehicles back, yep FORD!

But, the OP made a decision to purchase a vehicle without doing a thorough evaluation which, would include a test drive, in multiple conditions, to really see if he/she liked it or not. The dealer didn't force the vehicle on him/her, they made the decision to purchase, based on what they felt at the time.

Sure the dealer can take it back, IN A TRADE IN STATUS. And then, they have to sell it as a used car. There was another person on here recently who purchased a Cherokee to flat tow, only to find out the one he test drove, was flat towable but, the one he bought, which was outfitted differently than the one he test drove, was not. This is another case of not doing ALL the research needed prior to making the decision to purchase.

I'm not chastising anyone here. But, in such expensive decisions, one must be thorough before saying "I'll take it". No one want's to make a bad decision. If I were the OP, and it really did bother me, physically to drive it and or even ride in it, I'd eat the loss and trade it in on something that is "FLAT TOWABLE AND, HAS AN ACCEPTABLE RIDE".
Scott

Algoma 12-23-2013 04:56 PM

I am totally confused by this discussion. Firstly Active Drive I and II are specifically transmission options related to the 4 wheel drive system. The off road suspension is specific to the Trailhawk model. So what does this have to do with the Limited Edition?

Crabby Mike 12-23-2013 05:42 PM

Color me puzzled too. The Jeep web site specifically shows the off-road performance "group" only on the Trailhawk -- not even available on the Limited. Must be something here we're missing.

rream 12-23-2013 06:18 PM

As stated above the Active drive II transmission makes the Limited and Latitude towable 4 down. This transmission option includes

1. Hill descent control
2. Off_road suspension

It also increases the ground clearence by one inch

judgebobk 12-23-2013 06:25 PM

Quote:

Originally Posted by Algoma (Post 1855648)
I am totally confused by this discussion. Firstly Active Drive I and II are specifically transmission options related to the 4 wheel drive system. The off road suspension is specific to the Trailhawk model. So what does this have to do with the Limited Edition?

Ok let me try to lay this out again. When we ordered the Cherokee Limited we had the original brochure and that is the information we relied on. There were not vehicles to see and when we had a chance to test drive one it was and AD I Trans. It road well and so we kept our order going on the assurances that the only trans towable four down was the ADII Trans with no information that it was Off Road suspension. We new the trail Hawk was Off Road but had no reason to believe the Cherokee Limited or any other version was Off Road. We took delivery of the car and it was not until we drove it on our local roads ( tar and gravel roads are the most prevalent in our area) that we discovered the ride to be very rough and that is compared to a GMC Yukon and many other autos we have owned.
I approached the dealer and were directed to the new brochure that clearly states AD II comes with Off Road Suspension. I inquired of the service manager and asked if we could do anything to make the ride smoother and he agreed shocks and springs would be needed but after they inquired of Chrysler for changes they were less than receptive to do the work and I was advised that any modification would VOID the warranty. I said I would pay 100% of the labor and parts and never made any attempt to claim being misled by the dealer or Chrysler, which I clearly was. Even my order confirmation shows no Off Road Suspension. That only showed up with the later brochure from Jeep.
If you are confused, so am I but I really think the problem is with Jeep. They refuse to discuss why they put an Off Road Suspension on the Cherokee limited with Active Drive II which I think should have been an option.
Trading the car for another Cherokee would not work since this is the only trans I can use to flat tow.
I believe Chrysler is sticking their heads in the sand and just ignoring the whole issue instead of looking at it logically and saying, OOps, but they have 10s of thousands built. They could also know they screwed up and are waiting to offer a Normal Duty Suspension. Your guess is as good as mine.

judgebobk 12-23-2013 06:28 PM

Quote:

Originally Posted by Crabby Mike (Post 1855675)
Color me puzzled too. The Jeep web site specifically shows the off-road performance "group" only on the Trailhawk -- not even available on the Limited. Must be something here we're missing.

No you got it right. That was the information we relied on but that changed in the new brochure and when you price one out on the Jeep site.

judgebobk 12-23-2013 06:31 PM

Quote:

Originally Posted by Algoma (Post 1855648)
I am totally confused by this discussion. Firstly Active Drive I and II are specifically transmission options related to the 4 wheel drive system. The off road suspension is specific to the Trailhawk model. So what does this have to do with the Limited Edition?

It has to do with the Active Drive I or Active Drive II not with the trim level or Sport, Latitude or Limited.
Fact of the matter is that most of Jeeps vehicles are All Wheel Drive with only a couple that are true Four Wheel Drive. I guess they want the 4 wheel tag without the expense.

vsheetz 12-23-2013 07:11 PM

Specifically, what does the Off Road suspension group include / differ?

judgebobk 12-23-2013 07:20 PM

Quote:

Originally Posted by vsheetz (Post 1855759)
Specifically, what does the Off Road suspension group include / differ?

It comes with ADII trans but I don't know what components are included. I can tell you the ride suffers.

The Shadow 12-24-2013 05:15 PM

Judge, you are correct that the initial order material did not mention the Off Road Suspension that comes with the Active Drive II option. I also have the material provided to sales reps and the fact that an Off Road Suspension is included with AD II is not mentioned in any of the documentation. I just looked at the brochure and I don't see it mentioned there either.

Our order was spec'd out in July and our deal signed on Aug 1. When I learned later that the Limited with AD II would have the ORS I have to say I was pleased. Having the ORS doesn't mean that it is Trail Rated.

Our unit is my DW's and it replaces a 2011 Escape Limited (more on that in a following post). I have a 2012 Town & Country Limited that we had toget when we decided we would no longer take a motorhome to Florida (have a park model on one of our lots and the other we now have a 41 ft destination trailer). "She who must be obeyed" was able to stuff the MH full of her "stuff" and the T&C was about our only answer as the Flex was nice but it could not carry all her "stuff." Our Limited was delivered in the middle of Nov when we were in FLA. We arrived home on Dec 15 and finally got to see it and drive it. I believe it was the first 4 x 4 delivered to our dealer and the first Limited. They have yet to receive another Limited 4 x 4 and I don't think they've had a TH yet.

After reading your comments I felt I'd better get out the Cherokee and drive it on a variety of roads as until now I"d only driven it once for a few blocks around the house. It is now very dirty as I hit a rough back road that was like a wash board and I have to say I was very impressed. The Town and Country (and my previous Flex) both have fairly stiff suspensions so the Cherokee was not a shock. It just flew over the wash board and I left a trail of dust behind me and all over her clean white car.

There is no question that it does not have the soft ride I had with a Caddy Seville, but it certainly is not unbearable as you describe.

Do you have the towing package?

Perhaps you should drive another Limited 4 x 4 and see if it has the same characteristics that bother you so much.

I enjoyed my drive so much that I suggested to DW that we swap. Needless to say her reply came quickly.

Don

S-n-L 12-24-2013 08:48 PM

Don & Judgebobk,

Do you have the tow package on your Cherokee. Also, would the tow package give you a stiffer ride than the same car without the tow package?

I ordered a Cherokee limited on Saturday without the tow package but am rethinking if the added cooling for the engine and tranny wuold make the tow package worth while. I do not want any harsher ride than what the Limited has with the active drive II. I am not planning on doing any towing so do not need the tow packed for towing.

Any thoughts on this?

Thanks,

Stuart

judgebobk 12-24-2013 09:18 PM

Quote:

Originally Posted by S-n-L (Post 1856938)
Don & Judgebobk,

Do you have the tow package on your Cherokee. Also, would the tow package give you a stiffer ride than the same car without the tow package?

I ordered a Cherokee limited on Saturday without the tow package but am rethinking if the added cooling for the engine and tranny wuold make the tow package worth while. I do not want any harsher ride than what the Limited has with the active drive II. I am not planning on doing any towing so do not need the tow packed for towing.

Any thoughts on this?

Thanks,

Stuart

To the best of my knowledge the tow package has nothing to do with ride but that could be a new revelation by Jeep at a later date. Only the transmission affects the ride on the Limited.

KSCRUDE 12-24-2013 09:35 PM

Another member on here recently got a new 14 Cherokee in trail hawk trim. They talked like they loved it. I would want the trail hawk also if I had one. We have a 11 2 door wrangler and I love it. A little stiff on the ride, but not bad. Just drove it to Vegas a couple weeks ago. 1100 miles one way. Rides great on the interstate at 80 mph. I really like the looks of the new Cherokee jeeps, but have never set in one. Hope you can get this resolved.

The Shadow 12-26-2013 07:23 PM

Periodically after our order was placed on Aug 1 I did build and price checks because the dealer still did not have precise details. I did one on Sept 3 and for the Limited with V6 and Active Drive II it did show the Off Road Suspension as being included at no charge.

Can't believe the amount of junk like this I've been keeping.


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