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-   -   Thor quality control issues - response from the Director (https://www.irv2.com/forums/f281/thor-quality-control-issues-response-from-the-director-205429.html)

Martinrv2 10-07-2014 11:12 AM

I did have a Palazzo 36.1 a 23 foot slide out 5 time to shop in 6 months, A persistent problem. Dealer offered to buy back But with a trade in for 2015 or higher price without discounts from shows, another down payment,what should I do ??? D Martin

StevieD 10-07-2014 11:12 AM

Xtreme is awesome . They have actually come to my house. One of them live about a mile from our place. Not sure we can come by , but if we can I will let you know. We have res for the thanksgiving weekend.

wstrace3 10-07-2014 11:48 AM

Quote:

Originally Posted by Martinrv2 (Post 2259581)
I did have a Palazzo 36.1 a 23 foot slide out 5 time to shop in 6 months, A persistent problem. Dealer offered to buy back But with a trade in for 2015 or higher price without discounts from shows, another down payment,what should I do ??? D Martin

when you say they offered to buy it back.. are they offering exactly what you paid for it ?? minus taxes i'm assuming but the trade would offset towards the new purchase and be a wash on the original value. what percent off of msrp are they offering on the 2015 ??

ChallengerRN 10-07-2014 11:53 AM

Quote:

Originally Posted by Martinrv2 (Post 2259581)
I did have a Palazzo 36.1 a 23 foot slide out 5 time to shop in 6 months, A persistent problem. Dealer offered to buy back But with a trade in for 2015 or higher price without discounts from shows, another down payment,what should I do ??? D Martin


Not really understanding?? Give us some figures. ??
Are you saying they give you everything back that you paid them?? Then you start over??

Russell.

ChallengerRN 10-07-2014 01:00 PM

Quote:

Originally Posted by Martinrv2 (Post 2259581)
I did have a Palazzo 36.1 a 23 foot slide out 5 time to shop in 6 months, A persistent problem. Dealer offered to buy back But with a trade in for 2015 or higher price without discounts from shows, another down payment,what should I do ??? D Martin


What my dealer did was to make me a good deal on another Brand. They knew I would never own another Thor so they were quite generous with a deal on a Forest River. They sell both brands.

Next time I trade for sure it will be with them. O Did I say that dealer is Total Value RV in Elkhart. Lol

Russell

wstrace3 10-07-2014 01:00 PM

Quote:

Originally Posted by ChallengerRN (Post 2259627)
Not really understanding?? Give us some figures. ??
Are you saying they give you everything back that you paid them?? Then you start over??

Russell.

if that were the case take the deal.. otherwise try to trade later and get killed.

HDRoadking 10-07-2014 05:00 PM

Quote:

Originally Posted by davidki (Post 2259291)

Actually I think the Palazzo looks great, but I'm not willing to spend the money (the one at Lazy Daze in Fla is reduced from $208,000 to $149,000) and worry about constant repairs ... it's just not worth the hassle ... were not even talking full time.. were just talking a few weeks a year!


Dave,

That is not a reduced price, that is an about right price. It is the classic mark it up and write it down , then call it a bargain. This too is pretty standard for the industry. 30 % off list price is a pretty good place to start.


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IdahoSRT10 10-07-2014 05:54 PM

Quote:

Originally Posted by HDRoadking (Post 2259980)
Dave,

That is not a reduced price, that is an about right price. It is the classic mark it up and write it down , then call it a bargain. This too is pretty standard for the industry. 30 % off list price is a pretty good place to start.


Sent from my iPad using iRV2 - RV Forum

The New 2015 Palazzo 33.3 we looked at had a $205K msrp $148k sales price, I figure it could be bought for $135k but it needed a lot of repairs.

ChallengerRN 10-07-2014 06:07 PM

Thor quality control issues - response from the Director
 
Quote:

Originally Posted by IdahoSRT10 (Post 2260069)
The New 2015 Palazzo 33.3 we looked at had a $205K msrp $148k sales price, I figure it could be bought for $135k but it needed a lot of repairs.


A 2015 needed a lot of repairs ??? Please explain??

Russell

IdahoSRT10 10-07-2014 07:17 PM

Quote:

Originally Posted by ChallengerRN (Post 2260101)
A 2015 needed a lot of repairs ??? Please explain??

Russell

I wish we took our camera but the sales person was right on our tail. New floor (looked like lacquer thinner was spilled on it. The entire lower passenger side paint was scratched (12" x 30' area, not just one long scratch) About 10 other items but we saw enough at that point.

Not that our new Fleetwood was perfect but I was able to fix everything myself except the dash AC (new compressor @ Ford dealer)

Butte64 10-07-2014 10:44 PM

I have over 15,000 miles on my 33.1. Never any slide problems maybe because I don't have a huge slide. Thor has been helpful with a few minor issues. My only significant problem is the CareFree slide topper that gets caught in the wind.

davidki 10-08-2014 06:05 AM

Thanks for the tip on the 30% discount, I didn't realize they went so deep .. back when I was looking years ago I noticed they were always between 22 and 25%. And, you mentioned a starting point at 30% where does it go from there?

I was looking at the Thor website yesterday and noticed that they are offering an additional $5,000 off on 2014 Palazzo's so, they are clearing stock I guess.

With all the issues of what I am reading I'm going to keep looking, we live in the Nashville Tn. area and service may be an issue ... I don't have the time to drive a motorhome back to a factory to get service .... and it seems like quite a few folks that is what they finally end up having to do on some issues... I just don't want that kind of hassle...

HDRoadking 10-08-2014 06:54 AM

Thor quality control issues - response from the Director
 
Quote:

Originally Posted by davidki (Post 2260675)
Thanks for the tip on the 30% discount, I didn't realize they went so deep .. back when I was looking years ago I noticed they were always between 22 and 25%. And, you mentioned a starting point at 30% where does it go from there?

I was looking at the Thor website yesterday and noticed that they are offering an additional $5,000 off on 2014 Palazzo's so, they are clearing stock I guess.

With all the issues of what I am reading I'm going to keep looking, we live in the Nashville Tn. area and service may be an issue ... I don't have the time to drive a motorhome back to a factory to get service .... and it seems like quite a few folks that is what they finally end up having to do on some issues... I just don't want that kind of hassle...


David,

I read this and several other sites before making our purchase of a 2014 33.2. I had it on order, but could have still backed out. I almost did, but did not know where else I could get the features I wanted at a price point I could afford. I am VERY glad I did not allow all the negative talk to discourage me. We now have about 12,000 miles on our Palazzo, we have owned it for a year and enjoyed every mile and minute. The fuel consumption is affordable and better than most, the floor plan is great and the view out that window is much better than I can get from a plane or a car. I sleep in my own bed every night and I know which drawer my socks are in. The dog can go with us.

We have not had any major problems and the minor ones have been taken care of by Thor. I have glued a couple of cabinets, tightened a few screws, and yes I did get out the vacuum cleaner and got the saw dust out of the furnace vents.

I knew the minute I drove my Palazzo over the curb it was going down in value. I have never purchased a vehicle that did not. I didn't buy it as an investment. I cannot explain why some folks have so many problems and others like myself seem to have none. I think there are a lot more like me, but satisfied folks don't speak up as often or as loud. As for me, I am glad I did not let all the noise discourage me. WE LOVE OUR PALAZZO and are enjoying every trip!

Go Noles! 😓😃


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StevieD 10-08-2014 06:56 AM

Ditto


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