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-   -   Vega touch problem anyone else ever? (https://www.irv2.com/forums/f278/vega-touch-problem-anyone-else-ever-547721.html)

FLYING BUTCH 07-31-2021 07:01 AM

Vega touch problem anyone else ever?
 
Just took delivery of 2020 Anthem 10í000 miles. Set the ac on all 3 zones. It will run for a few hours then the fans run but no ac. The Vega shows no current coming in?? Donít know fans run with no current coming in ( current is coming in but not being read). If I go unplug the 50amp cord then plug it back in the ac will work. Sometimes it will read transfer switch comm problem. Doesnít show every time. Obviously there is a problem with the two reading each other. In shop two days couldnít find problem. They called firefly and decided to install an older version in Vega touch which was tried and true?? First night I had everything set on cold with fans on auto. Woke up and the vega had actually changed the settings to aqua hot including the basement?? Now that is a strange one for sure. Anyone else out there ever had an issue like this?
Thanks in advance for any replies.

Safe travels all

brobox 07-31-2021 07:40 AM

I had the AC issue on my 19 just after delivery. I did the updates, it had not been updated and the AC's would not work. It took three reboots before everything on the VT got in sync.
I would not be afraid to to a fresh update, it already doesn't work :) followed by several reboots waiting a few minute between reboots allow for all system to sync.

Gary.Jones 07-31-2021 08:18 AM

If you are a new owner, you may or may not have read that just about anytime VegaTouch does not work correctly, you need to reboot the 12 system by turning off the salesman switch just inside the door for 15 - 30 seconds and let it fully boot. You may have to do this several times consecutively. I always reboot and then make a bee-line directly to the screen to see if it gets through the bootup without any "glitches" I assume that FF or Entegra have told you to do that little exercise already.

Now some notes. I fairly often see that comm. error if I am trying to control from a remote device. That just started appearing with my most recent software update. And if accessing remotely from phone or ???, EVERYTHING is painfully slow, so slow that you think something is not working, but its just that it takes so long to do whatever you want to do. This is a new issue. Its not true from the VT pad on the wall, but very true from any remote device.

Now, on two coaches over ~ 7 years, I have never had my ACs turn off after 2 hours for no reason. Now, I never run my AC/Heat control on the "Auto" setting.... NEVER .... only ever on "cool" or manually switched by me to heat. I did that years ago and just got screwy performance, so I stopped doing it. The only thing I run on auto is the fan. If you tend to run the fan on "on", the fan will run continuously even with the AC units not cooling. So, I never run the fan on anything other than "auto" and then it cycles correctly.

Now, none of that might be your problem. If I understand you correctly, then my VT and AC units have never operated that way

Turbojack 07-31-2021 08:44 AM

Friend had this problem in his 19 cornerstone. He said problem there was a schedule that was the cause. He cleared the schedule and solved problem. If you have questions I can call him to find out exactly how he solved problem

Gary.Jones 07-31-2021 08:47 AM

Also, I have never set a schedule.... have never seen the need for one, so that would be a wildcard.

Gary

FLYING BUTCH 08-01-2021 07:22 AM

Vega
 
I am new to Entergra. First of all thanks guys for your posts. Very much appreciated. I am aware of the 12 volt restart. Unfortunately it hasnít helped. With the new transfer switch and an older version put into Vega it hasnít solved the ac problems. We have 110 amps coming in from shore but Vega doesnít show any?? I am setting ac on cool only. I had the zone one manual ac control on last night with other zones using Vega. Had to get up and turn manual control off as to cold. Seems like the other two zones made it through the night correctly. Shop is ordering new Vega. We are out on seven week trip so will wait until we come cack to install.
Hey thanks again guys for input.

Safe travels all

brobox 08-01-2021 07:34 AM

Quote:

Originally Posted by FLYING BUTCH (Post 5855429)
I am new to Entergra. First of all thanks guys for your posts. Very much appreciated. I am aware of the 12 volt restart. Unfortunately it hasn’t helped. With the new transfer switch and an older version put into Vega it hasn’t solved the ac problems. We have 110 amps coming in from shore but Vega doesn’t show any?? I am setting ac on cool only. I had the zone one manual ac control on last night with other zones using Vega. Had to get up and turn manual control off as to cold. Seems like the other two zones made it through the night correctly. Shop is ordering new Vega. We are out on seven week trip so will wait until we come cack to install.
Hey thanks again guys for input.

Safe travels all

There is a key statement. On top of the transfer switch there is the communication wire from the Vega Touch. It looks like a phone wire, those are a problem for not making connection. It happen on my 19 on my way to trade it in. 20 minute at a rest stop trying to make a connect so I could have AC from he generator while traveling in 100 degree weather.

Thanks to this post just a few days before my departure, I was able to get power by jiggling the wires to finally make connection. https://www.irv2.com/forums/f278/ele...-500071-2.html

FLYING BUTCH 08-02-2021 06:50 AM

Checked transfer connection all seems ok. I use manual mode for temp controls. Tried to cancel ant scheduled items but don’t see a place to cancel any of them. What is the trick to make sure there no schedules in that spot even if I am not in that mode?

Safe travels all

brobox 08-02-2021 06:58 AM

Quote:

Originally Posted by FLYING BUTCH (Post 5856913)
Checked transfer connection all seems ok. I use manual mode for temp controls. Tried to cancel ant scheduled items but donít see a place to cancel any of them. What is the trick to make sure there no schedules in that spot even if I am not in that mode?

Safe travels all

What method of incoming power is the Vega Touch showing? Is your incoming and outgoing power amps set to those of shore power? I forgot to reset mine once from my storage power setting and it will cause those problems.

garysfb 08-02-2021 08:40 AM

I had a similar issue with my 2018 Anthem. The '18 was the first version of VT so I know some display screens are different but this thread might help.

https://www.irv2.com/forums/f278/gre...ch-540529.html

Posts #12 and 13 have the solution and part that was causing the problem; the top board in the front, over the passenger, G6 panel. Hope this helps.

Flanz 08-02-2021 11:56 AM

Quote:

Originally Posted by garysfb (Post 5857040)
I had a similar issue with my 2018 Anthem. The '18 was the first version of VT so I know some display screens are different but this thread might help.

The Vega touch system/display, from Firefly, was introduced in the 2017 model year of Entegra coaches.

garysfb 08-03-2021 07:57 AM

Quote:

Originally Posted by Flanz (Post 5857360)
The Vega touch system/display, from Firefly, was introduced in the 2017 model year of Entegra coaches.

Correct. The '18's have that same version which changed for the '19's.

FLYING BUTCH 08-05-2021 07:16 AM

Not sure what your are looking at. I started post stating year type and model of coach. My profile and garage information is all correct??? The software is version V1.3.12. As I said, firefly installed older version of software they thought would fix problem.

garysfb 08-05-2021 08:04 AM

FLYING BUTCH Regardless of the signature and profile issues I see by your opening post you have a 2020 Anthem and you contacted Entegra who then contacted Firefly. As long as it took to get Firefly to contact me, when I did get them on the phone they stayed on as long as it took to find a resolution to my problem. I'd call Firefly direct and let them walk you through the trouble shooting.

FLYING BUTCH 08-07-2021 07:51 AM

Good advise. I am going to give them a call. Thanks all

LimoKing 08-11-2021 06:10 PM

My Vega touch froze and had to replace it under warranty. It was a plug and play unit.

FLYING BUTCH 08-12-2021 08:31 AM

Vega
 
Crazy thing , now it turns water pump by itself, froze up outside screen that shows tanks status, and light panel in bedroom goes off and on?? Dealer keeps telling me his tech is going to have telephone conference with firefly??
Not sure about all this new touch screen technology.

LimoKing 08-13-2021 07:46 AM

They should just get rid of this stupid Vega touch. This unit has too many issues. I already replaced mine once. Entegra be better off to switch to manual controls and get rid of this fancy looking screen that is NOT reliable at all.

Tim Fox 08-13-2021 10:29 AM

I’m with LimoKing here. In 5 years I never once did a 12 volt reboot on our 2016 Anthem. On our 21, I reboot 2-3 times a day at least every other week, sometimes daily.

jwprosser 08-13-2021 11:24 AM

Tim & LimoKing,
I have to disagree, so far other than being patient in software updates and making sure it loads correctly I reboot my 12v about every 3 weeks. The technology is here to stay and sometimes it gets a little buggy. I find that for the most part it is more reliable than my laptop, the remote control and access are worth the price of admission - at least for me. The hard part of this is to remember that this is just one of the networks on your coach and they all talk and play with each other. They mix old and new to make it work and sometimes it doesn't.

JP

brobox 08-13-2021 12:45 PM

Quote:

Originally Posted by LimoKing (Post 5871807)
They should just get rid of this stupid Vega touch. This unit has too many issues. I already replaced mine once. Entegra be better off to switch to manual controls and get rid of this fancy looking screen that is NOT reliable at all.

What would we do parked for a week in rainy weather if we didn't have the Vega Touch to learn and figure out the bugs. At least it is all in one place. On my 14 that was manual the individual items were always broken with the Aqua Hot being the biggest. It had no computerized troubleshooting panel, we had to plug, unplug, jump wire each component to figure out what was the problem. I'll take the Vega Touch with the troubleshoot panel and a reboot every now and then. My phone I have reboot once a week or it does weird things, why not the MH? It's a computer with very unstable incoming power.

.

Tim Fox 08-13-2021 07:39 PM

While I wish the Vega touch was a wonderful do all, for me at least, it didn’t seem to bother me much pushing a button next to me to turn on the light near me. Instant gratification! Now I either get up and go over to the Vegatouch or dig out my phone, open the app and wait for it to load. Then I hope that it does what I was hoping for. Or I spend the next few minutes rebooting and diagnosing the problem.
On our recent arrival at Pacific Shores in Oregon the DW tried with numerous pushes to get the slides out without a response while I was hooking up utilities. Guess what happened next, yep, slides responded to every one of those pushes. Out, stop, out, stop, in, stop. You get the idea. Must of been interesting to our neighbors. Some salesman did a great job convincing Entegra/Jayco this was the answer to all our wishes and desires.

FLYING BUTCH 08-14-2021 07:30 AM

Vega
 
Agree with you Tim. They rushed into touch screen. Firefly isnít anywhere near to having this system ready for customer use in an RV. Entergra messed up on this one. Should have done a lot more testing. How long has the Vega touch screens been in Entergraís? Iím new to them.


Safe travels all

Tim Fox 08-14-2021 01:33 PM

Might of been 2016 it was offered as an option.

Gary.Jones 08-14-2021 07:47 PM

Get used to it............ The owners are the beta testers anymore.

Gary

FLYING BUTCH 08-15-2021 09:08 AM

Can someone take time to tell me about the app I need to get to control the Vega from my phone? Again new to this system. Sure doesn’t sound like they have any version that works well and getting through for support?? Dealer has been put off twice after being given a day and time? Really??

brobox 08-15-2021 09:26 AM

Quote:

Originally Posted by FLYING BUTCH (Post 5874124)
Can someone take time to tell me about the app I need to get to control the Vega from my phone? Again new to this system. Sure doesn’t sound like they have any version that works well and getting through for support?? Dealer has been put off twice after being given a day and time? Really??

If you have a newer Entegra, the app is Nebula. Five loads for $14.95. Loaded on a tablet it has the same screen as the Vega Touch. Older Entegras, $100 and that app is not that great.

I was speaking with my dealer the other day and I was informed that Firefly was only opening there phone lines 4 hours a day, every other day, Maybe that was for dealers. I though that sounded crazy as well, but it is becoming more realistic.


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